Terms of service

Terms and Conditions

Terms and Conditions

Last Updated: 12/19/2023

General Terms and Conditions for Booking

Introduction

These General Terms and Conditions for Booking of Accommodation (the "General Terms and Conditions"), along with the information set out in your booking confirmation email (the "Booking Confirmation") set out the terms on which Company (as defined below) agrees to make available the Services to you through the Website (see defined terms below).

These General Terms and Conditions, the Booking Confirmation and the relevant Rules and Restrictions also set out the terms on which the Travel Service Providers agree to provide the Services to you.

The Services made available by the Travel Service Providers (as defined below) via this Website can only be used by Customers who have first read these General Terms and Conditions and accepted them unconditionally by proceeding with the booking process.

Customers undertake to fulfil the obligations contained within these General Terms and Conditions. The agreement between Customers and the applicable Travel Service Provider comes into force as soon as Company or its Affiliate provides written confirmation of a booking to the Customer with the Booking Confirmation.

Customers should save and/or print a copy of these General Terms and Conditions for future reference when making a booking.

Article 1. Definitions and scope

1.1. Definitions

The following definitions have the same meaning whether they are singular or plural.

‘Affiliate’ means Company’s marketing affiliates, including those through whose site you may have made the booking.

' Company ' (or "we/us/our") means Expedia Inc. and its subsidiaries, including Travelscape LLC.

'Customer' (or "you/your") means a customer who reserves and/or books one or more Services offered on the Website.

‘Customer Support Agent’ means (i) our or one of Company’s customer support providers; or (ii) Affiliates’ customer support providers (including any persons acting on their behalf); or (iii) any persons acting as customer support providers on behalf of Company.

'Lead Customer' means the Customer who makes a booking for themselves and/or on behalf of others under the same booking.

‘Linked Travel Arrangement’ means the same as the definition of a “linked travel arrangement” in the Package Travel Regulations.

'Package Travel Regulations' means The Package Travel and Linked Travel Arrangements Regulations 2018.

'Rules and Restrictions' means the terms and conditions applicable to the Services provided by the Third Party Providers (including, amongst others, accommodation provider rules and restrictions).

'Service' means a service offered on the Website, such as accommodation services, and related payment processing services.

‘Travel Service Provider’ means the provider who makes the Services available - for example an accommodation provider or , Travelscape.

'‘Third Party Provider’ means a party who, (a) makes the Services available to the Customer directly or (b) who fulfils the Services where Travelscapemakes the Service available to the Customer.

‘TPX’ means Travel Partner Exchange S.L. whose registered office is Paseo Milicias de Garachico 1, Edificio Hamilton, oficina 79 38002 Santa Cruz de Tenerife, Canary Islands, Spain.

‘Travelscape’ means Travelscape LLC, a company incorporated and resident for all purposes in the USA whose registered office is 5000 W. Kearney Street, Springfield, MO 65803, USA.

'Website' means this website on which you are booking the Services.

1.2. Scope and your relationship with Company

Company operates the Website which acts as an interface between you and the various Travel Service Providers offering the Services. When you make a booking for a Service using the Website, you will be entering into a contract with the relevant Travel Service Providers for that Service.

These General Terms and Conditions apply to the offering and providing of Services via this Website and shall incorporate any applicable Rules and Restrictions which are made available to the Customer before any booking is completed and which the Customer also accepts at the moment that a booking is actually placed. It is the Customer's responsibility to familiarise himself/herself with these General Terms and Conditions and applicable Rules and Restrictions. Specific accommodation Third Party Provider Rules and Restrictions are provided prior to making a booking.

The General Terms and Conditions can be changed by Company and the Rules and Restrictions can be changed by the Travel Service Provider at any time without prior notice, although such changes will not apply to bookings that have already been accepted by Company on behalf of the applicable Travel Service Providers concerned. It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.

Please note that bookings made via our Affiliates are not awarded as night collected for the Hotels.com Reward Program.

Article 2. Booking via the Website

2.1. The Customer's legal authority

The Website helps the Customer to find travel products and to make the necessary reservations, and acts as an interface in the transactions involved with the Travel Service Providers.

The Lead Customer must be at least 18 years old, be legally authorised to enter into contractual obligations at the time of booking, have the requisite consent or authority to act for or on behalf of any persons included in a booking and must use the Website in accordance with these General Terms and Conditions.

The Lead Customer must also ensure and hereby confirms that the details provided for all parties to the booking are full and accurate, that all parties agree to be bound by these General Terms and Conditions and that the Lead Customer has the authority to accept and does accept these General Terms and Conditions on behalf of all customers in the booking.

The Lead Customer is the person who is responsible for the booking, paying the deposit and the full price, making any amendment and cancellation requests, for paying any additional charges in relation to the booking and for all other matters concerning the booking.

The Lead Customer agrees to check all descriptions on the travel documentation received after booking and to inform us immediately of any errors or instances including where personal details do not correspond with those shown on the passports of those travelling under the booking.

The Lead Customer is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Customer guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.

Any use of the Website that is fraudulent or is in conflict with these General Terms and Conditions shall be reason for refusing Customers access to the Services offered by Company and the Third Party Providers or to the other functionalities of the Website.

2.2. Confirming, changing and cancelling bookings (subject to Articles 3.1, 3.2, 4.2 and 5.2, where applicable)

2.2.1 Confirming

The Booking Confirmation, which includes the essential elements such as the description of the Service(s) booked and the price, will be sent to the Lead Customer by e-mail. If the Lead Customer does not receive a Booking Confirmation e-mail within 24 hours of placing the booking, he / she should contact Customer Services at [email protected].

It is expressly agreed that the data stored in the information systems of Company or Third Party Providers shall constitute proof with respect to the bookings made by the Lead Customer. Data stored in computers or electronic media are valid proof and shall therefore be acceptable under the same conditions and with the same evidential value as a physical written document.

2.2.2 Cancellation

For accommodation bookings, cancellations can be made online by clicking on the “manage my booking” page or by calling the number found at the Help page.

All such requests will be dealt with on behalf of the Travel Service Providers concerned. Customers do not have an automatic right of cancellation unless such rights are provided by the individual Third Party Providers under their Rules and Restrictions (which are provided to the Customer prior to booking).

In the event of cancellation or partial cancellation of a booking, charges may be imposed by the applicable Third Party Providers - please refer to the Rules and Restrictions notified in the booking process for more details. Where a cancellation affects more than one person on the booking, any applicable cancellation charge will be applied in respect of each person on the booking.

In the event, you decide to “pay later”/ pay at the property” and you do not show up or cancel the booking, the property may impose a no-show or cancellation fee (the detail of any fee will be notified to you as part of the booking process). In this event, either the property or Company will charge the property’s no-show or cancellation fee in the property’s local currency.

We reserve the right to cancel a Customer´s booking if full payment for the booking, or any applicable cancellation fee relating to a booking is not received in a timely fashion.

Where Travelscape or the Third Party Supplier have reason to be believe that fraud is involved it will not be obliged to process a change, cancellation or refund requested by a Customer.

2.2.3 Change of booking

If after making the booking the Customer wants to change the trip with respect to the accommodation, the Customer should call the number found at the Help page. A fee may be imposed by the applicable Third Party Provider in the event of a change to a booking – please refer to the Rules and Restrictions notified in the booking process for more details.

Travelscape (and the applicable Third Party Provider) reserve the right to cancel a Customer's booking if full payment for any applicable change fee relating to a booking is not received in a timely fashion.

2.2.4 Reimbursements

In the event of a refund to the Customer after the above deductions, the relevant amounts will be transferred back by the party that took the original payment (such as Travelscape or a Third Party Provider such as may appear on the Customer's payment card or bank statement) to the payment card used to make the original booking. Any booking charges applied will not be eligible for reimbursement.

2.2.5 Restricted rates

Unless otherwise stated by the Customer, it is assumed that the Customer requires the least expensive travel Services. Such Services (e.g. "non-refundable" rates) may be provided without any possibility of modification or cancellation. In such cases, the Services cannot be provided in a different manner or at a different time or place to those contracted.

2.3. Travel documents

The travel documents provided for a Service ordered through the Website will be sent to the e-mail address given by the Lead Customer when making his / her reservation.

Article 3. Accommodation Services

Company operates the Website, which acts as an interface between the Customer and the Travel Service Provider with respect to offering and making available all Services.

The purpose of this Article 3 is to provide details of the terms and conditions of use of the Services provided by the Travel Service Provider for the Customer's information. These details are not exhaustive and do not replace the applicable Rules and Restrictions. In the event of any conflict or inconsistency between the General Terms and Conditions and the Rules and Restrictions which are incorporated into these General Terms and Conditions, the Rules and Restrictions will prevail. The Rules and Restrictions are made available prior to making a booking.

Except in the case of regulatory requirements to the contrary, these details do not give rise to any obligation or liability on the part of Company.

Subject to Articles 3.6 and 5.2, any pre-paid "pay now" accommodation bookings will require that the Lead Customer's credit card is charged for the full payment upon reservation. Other accommodation bookings will require bank card or credit card details to secure the reservation and final payment will be settled directly with the property during the stay. Please refer to the details shown during the reservation process to confirm how and when payment will be made. Prices shown on the Website do not include any fees or charges for optional supplements, including minibar snacks or telephone calls.

If a Customer does not show for the first night of the reservation and plans to check-in for subsequent nights in the reservation, the Lead Customer must confirm the reservation changes with Travelscape no later than the original date of check-in to prevent cancellation of the whole reservation. If the Lead Customer does not confirm the reservation changes with Travelscape the whole reservation may be cancelled and refunds will only be due to the Customer in line with the applicable Rules and Restrictions as notified in the booking process.

Any Customer who does not cancel or change their reservation before the cancellation policy period applicable to the property (which can vary by property and is set out in the booking process) prior to the date of arrival will be subject to the charges shown in the Rules and Restrictions for the reservation. Customers should note that some properties do not permit changes to or cancellations of reservations after they are made and these restrictions are shown in the Rules and Restrictions for the property reservation.

You may not book more than 8 rooms online for the same hotel for the same stay dates. If we determine that you have booked more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit may be forfeited. If you wish to book 9 or more rooms, you must contact customer support. You may be asked to sign a written contract and/or pay a non-refundable deposit.

3.1. Use of rooms

The Customer is reminded that, in general, rooms are only available from 14:00 and have to be vacated by 12:00, irrespective of the time of arrival or departure or the means of transport used. The exact check-in and check-out times are available on your booking confirmation.

Single rooms generally have one bed and a supplement is often payable for these rooms. Double rooms usually have either two single beds or one double bed. The exact bedding provided with the room type booked will be described in the booking confirmation email.

3.2. Classification

The indication of the comfort level given to hotels in the descriptions on the Website corresponds to a classification based on local standards in that country, which can differ from standards in your country. This classification is provided only as an indication. Customers should be aware that standards can vary between hotels of the same class in different countries, and even in the same country. It is important to read carefully the individual hotel descriptions. Accommodation in all hotels, whatever the rating, is in standard rooms unless otherwise stated.

1 star: These have the lowest prices. The accommodation meets the minimum requirements for facilities and is in general clean and simple. Bathroom facilities are typically shared.

2 stars: Simple accommodation with a little more attention to style and ambiance, yet still for a low price. The facilities and the service are limited. A certain number of public rooms, a shop or, for example, a café could be included.

3 stars: For the traveller who wants a little more and appreciates service, quality, style and comfort. Also recommended for families. There typically is a restaurant serving breakfast at least and sometimes lunch and/or dinner too. Conference rooms and sometimes other facilities, such as a swimming pool or services for business travellers may be available.

4 stars: First-class accommodation for the more demanding guest. Attention has been paid to luxury, hospitality and service. A top-quality restaurant and a wealth of facilities can be expected at these reliable hotels. First-class accommodation for business travellers.

5 stars: Top-class accommodation that meets the highest requirements. These hotels offer impeccable personal service, tasteful and elegant facilities and all possible comfort. The best hotels in the world.

It is possible that, from time to time, for various reasons (for example a property is overbooked due to connectivity issues with the property or a property is closed due to a hurricane) a booking is cancelled or amended by the Third Party Provider of the accommodation or Travelscape. Should such events occur, Travelscape will make all reasonable efforts to notify the Customer of this as soon as possible and where possible will offer alternative accommodation in a property in at least the same star classification with similar services. If this offer is not taken by the Customer, Travelscape will ensure that all monies paid in respect of the booking are refunded. If appropriate, for example where a technical issue on the part of Travelscape has caused a booking to be cancelled or amended and such cancellation or amendment directly causes loss to the Customer, Travelscape will also pay reasonable compensation to the Customer.

3.3. Activities

It is possible that, from time to time particular activities offered by the Third Party Providers that are shown in the description of the accommodation on the Website are cancelled, for example as a result of weather conditions or other reasons beyond the Third Party Provider’s reasonable control, during out-of-season stays, or if the required number of participants for the activity is not achieved.

Where sightseeing is concerned, the sequence of the various tourist attractions is shown only as an indication. This can be changed by the Third Party Providers.

3.4. Meals

If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch and dinner. Half board normally includes breakfast and either lunch or dinner, depending on the accommodation package. Accommodation which includes main meals generally commences with dinner on the day of arrival at the property and terminates with breakfast (on half board) or lunch (on full board) on the day of departure. If one or more meals cannot be taken, no refunds will be made.

The Customer is reminded that, unless specified otherwise on the Website, drinks are not included with meals. If drinking water is not available, the Customer will bear the cost of buying it himself / herself.

Parents are advised to bring special food for their baby with them, as this is not always available locally.

3.5. Taxes

The local authorities in certain countries may impose additional taxes (tourist tax, etc), which generally have to be paid locally. The Customer is exclusively responsible for paying such additional taxes. The amount of taxes can change between booking and stay dates. In the event that taxes have increased as at your stay date, you will be liable to pay taxes at the new higher rate.

3.6. Linked Travel Arrangements

If your booking has been provided to you in conjunction with another travel product (e.g. a flight) (a package or a Linked Travel Arrangement), then the Affiliate who has provided this package, or the first travel component of the Linked Travel Arrangement, to you, will be responsible for any changes or liabilities regarding that package or Linked Travel Arrangement.

Article 4. General

4.1. Travel destinations

Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Company advises Customers to review any travel prohibitions, warnings, announcements and advisories issued by your local authority.

By offering travel to particular international destinations, Company does not represent or warrant that travel to such destinations is advisable or without risk and is not liable for damages or losses that may occur from travel to such destinations.

International Travel: you are responsible for ensuring that you meet foreign entry requirements and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We have no special knowledge regarding foreign entry requirements or travel documents. We urge Customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.

Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. For medical advice regarding your journey, please contact your doctor.

4.2. Prices

The price of the Services will be as quoted on the Website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Company may in some cases levy a booking fee in relation to some transactions made on the Customer's behalf. The Customer will be notified of all applicable charges at the time of booking. Despite Company's best efforts, some of the Services listed on the Website may be incorrectly priced. COMPANY EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON THE WEBSITE AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. Company is under no obligation to provide Services to a Customer at an incorrect (lower) price, even after Customers have been sent confirmation of their booking.

4.3. How our sort order is determined

Customers have many options to help them find the perfect accommodation. The “sort” settings allow travelers to order search results to their preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow Customers to include or exclude various options to suit their travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below.

Our default sort order reflects the relevance of properties to your search criteria, as we want to make sure you are able to quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travelers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria. The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (e.g., by price or by star rating), properties with similar results will be ordered based on the factors above.

4.4. Photographs and illustrations

Company does its utmost to provide photographs and illustrations that give the Customer a depiction of the Services offered. The purpose of these photographs and illustrations is to show the Customer the level of accommodation and the degree of comfort, and they must not be considered to be making any representation that exceeds this purpose.

Article 5. Financial conditions and payment procedures

5.1 Local taxes and payments

Unless specified otherwise in the Rules and Restrictions, the prices of the Services shown on the Website are expressed in the selected currency, excluding local taxes imposed by the authorities in some countries.

The reservation of any pre-paid "pay now" accommodation bookings for destinations within the European Union is covered by the regulations for travel agents and tour operators, as set down in Articles 306-310 of the EU Principal VAT Directive [2006/112/EC].

5.2 Tax recovery charge

Except as provided below with respect to tax obligations on the amounts we retain for our services, we do not collect taxes for remittance to the applicable taxing authorities. The tax recovery charges on prepaid "pay now" accommodation bookings are a recovery of the estimated transaction taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Travelscape pays to the property for taxes due on the rental of the room for those transactions where Company Travel makes the Service directly available to the Customer. The property invoices Travelscape for tax amounts. The properties are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Company does not act as co-vendor with the property with whom our customers book or reserve their travel arrangements. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by Travelscape to the properties may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc. in effect at the time of the actual use of the accommodation by our Customers. In addition to the above, in certain jurisdictions, sales, use and/or local hotel occupancy taxes may be imposed on the amounts that Travelscape charges for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of your accommodation stay.

For pre-paid "pay on line now" bookings, Travelscape’s New York State and New York City tax registration certificates and numbers are provided below.

New York State Tax Registration:

New York sales taxes and New York City occupancy taxes, where applicable, are due on your accommodation room stay. For pre-paid "pay now" accommodation bookings, Travelscape’s New York sales tax vendor registration number is 880392667 and its New York City hotel occupancy tax registration number is 033960.

Please click here for additional information:

Travelscape New York State Certificate of Authority

Travelscape New York City Certificate of Authority

5.3 Payments

With certain properties, when booking via the Website the Customer may be presented with the payment option to "pay now" or to "pay later”/ pay at the property.

If the Customer selects the "pay now" payment option, the Service is made available by Travelscape to the Customer and Company will charge the amount to their payment card in the currency indicated immediately.

The price of Services booked on the Website or by telephone must be paid either to (i) Company or TPX, and/or (ii) directly to the Third Party Providers. Payment may be charged by more than one party (as will be shown on the Customer's bank or credit card statement) however the total amount charged will not exceed the total price of the Services.

The Customer shall provide the details of his/her payment card and the Third Party Provider or Company will often have to verify: (i) the validity of the payment card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the Third Party Provider) and, (ii) the availability of funds on the payment card (to be confirmed by the bank issuing the Customer's credit card).

If the Customer selects "pay later/pay at property ", details of how and when payment will be made will be shown during the reservation process (including whether any deposits are required and the payment schedule in relation to this) and the property will charge the Customer's credit card in local currency. Where the "pay later/pay at property” option has been selected for a stand-alone accommodation booking, the Third Party Provider makes the Service available to the Customer directly. The Customer will enter into a contract with the Third Party Provider. For these transactions, Company will act as an intermediary between you and the Third Party Provider (but not as a payment intermediary), transmitting the details of your reservation to the relevant Third Party Provider and sending you a confirmation email for and on behalf of the Third Party Provider. Accommodation bookings will require bank card or credit card details to secure the reservation and cards may be validated or pre-authorised in accordance with Article 5.1. In the event you decide to “pay later”/ “pay at the property” and you do not show up or cancel the booking, the property may impose a no-show or cancellation fee (the detail of any fee will be notified to you as part of the booking process). In this event, either the property or Company may charge the property’s no-show or cancellation fee in the property’s local currency.

In addition to any other taxes and fees payable by the Customer as set out in these General Terms and Conditions, taxes and fees may vary depending on which payment option the Customer chooses. Please note that some properties may require a deposit which may or may not be refundable (please see the applicable Rules and Restrictions). Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee.

Some banks and credit card companies impose fees for international or cross border transactions. For instance, if you are making a booking using a UK-issued card with a non-UK merchant, your bank may charge you a cross border or international transaction fee. Furthermore, booking international travel may be considered an international transaction by your bank or card company, since we may pass your card details to an international travel supplier to be charged. In addition, some banks and card companies impose fees for currency conversion. For instance, if you are making a booking in a currency other than the currency of your credit card, your credit card company may convert the booking amount to the currency of your credit card and charge you a conversion fee. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank.

5.4 Third party payment methods

Further to the standard payment options made available for any booking made via the Website, Company may list, amongst others, "payment by instalments" options or other credit or finance for a booking. Such options are generally offered by Third Party Providers on their terms and conditions, which are not set by Company (or any of Company’s affiliates). Any agreement you enter into with a payment option is between you and that Third Party Provider, and prices for travel services shown on the Website do not take account of any such separate agreement. The applicable Rules and Restrictions of the Third Party Provider of such payment options are made available prior to making a booking. Any query or complaint in relation to such third party payment options must be submitted directly to the relevant Third Party Provider.

Article 6. Customer service and the handling of complaints

Queries or requests for information or complaints during a trip should be sent to [email protected] or a Customer can call Company customer services on the number found at the Help page.

Complaints made post travel should be sent by email to [email protected] , which will receive complaints on behalf of the Third Party Providers. For ease of resolution Customers are encouraged to bring their complaints within 30 days of the end of a trip.

Any hard copy complaints should be directed either to the Third Party Provider providing the Service using the address provided in their Rules and Restrictions or to Company.

Customers are encouraged to raise any issues they experience during their trip via the number above (or as soon as reasonably practicable), or to the carrier if the dispute arose during the outward or return journey, so that measures can be taken to resolve the problem and in order to limit the damage suffered by the Customer.

Complaints about loss of, theft of or damage to luggage, clothing or personal belongings that were not under the Customer's control during the stay should be addressed to the airline or hotel or relevant Third Party Provider.

Please note failure to advise of problems whilst on holiday, as described above, deprives both us and the Third Party Provider of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero.

The European Commission’s Online Dispute Resolution Platform is available at http://ec.europa.eu/odr

Article 7. Company's liability

The Customer accepts that where Company acts as an interface between the Customer and the Travel Service Providers, Company will under no circumstances be held liable with respect to Services the Customer has booked with one or more Travel Service Providers. Company is not liable if and insofar as the Customer is able to claim for damages under an insurance policy such as travel and/or holiday cancellation insurance.

Travelscape accepts no liability for any claims, losses, expenses, damages or liability, except in cases involving death, injury or illness where Travelscape has caused such damage with negligence.

The information displayed on this Website has been provided by the respective Third Party Providers, and Company does not accept any liability for any inaccuracies. Customers must ensure that they verify all information given before booking.

Customers should note that all hotel ratings shown are intended as guidance only and may not be an official rating or be in line with local classification. Company does not accept any liability in relation to the ratings shown.

If Company and/or the Third Party Provider becomes aware of or is notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and the Customer shall be liable for all the expenses arising from such cancellation, without prejudice to any action that might be taken against him / her.

Article 8. Disclaimer

Except as expressly set out in these General Terms and Conditions, all the information contained on this Website is provided without any warranty (either express or implied) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are excluded. By accessing this Website, the Customer agrees that Expedia will not be liable for any direct, indirect or consequential loss arising from the use of the Website, any delay or inability to use the Website, or from the Customer's use of links from the Website. The exclusions and limitations contained in this Article apply only to the extent permitted by law.

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. IN PARTICULAR, COMPANYDOES NOT GUARANTEE THE ACCURACY OF, AND DISCLAIMS LIABILITY FOR, INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.), MUCH OF WHICH INFORMATION IS PROVIDED BY THE RESPECTIVE SUPPLIERS. ANY HOTEL RATINGS DISPLAYED ARE INTENDED AS ONLY GENERAL GUIDELINES, AND COMPANY DOES NOT GUARANTEE THE ACCURACY OF THE RATINGS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION FOR TRAVEL PRODUCTS AND COMPANY AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES AT ANY TIME. THE INCLUSION OR OFFERING FOR SALE OF ANY PRODUCTS OR SERVICES ON THIS WEB SITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY COMPANY.

THE CARRIERS, HOTELS AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES FOR COMPANY ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF COMPANY. COMPANY IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. COMPANY HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY. IN NO EVENT SHALL COMPANY AND/OR THEIR SUPPLIERS BE LIABLE FOR ANY, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO USE THIS WEB SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THIS WEBSITE, (INCLUDING, BUT NOT LIMITED TO LOSS OF USE, DATA, PROFITS, SAVINGS OR OPPORTUNITIES), WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF COMPANY AND/OR ANY OF THEIR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. EXCEPT IN RELATION TO LIABILITY FOR DEATH OR PERSONAL INJURY FOR WHICH NO LIMIT APPLIES. COMPANY AND/OR ITS RESPECTIVE SUPPLIERS SHALL BE LIABLE FOR DIRECT LOSS ARISING OUT OF THE USE OF ITS SERVICES, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, UP TO A MAXIMUM OF THE TOTAL VALUE OF THE TRANSACTION UNDER WHICH THE CLAIM ARISES FOR ANY ONE EVENT OR SERIES OF CONNECTED EVENTS. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

IMPORTANT: THESE TERMS AND CONDITIONS AND FOREGOING LIABILITY DISCLAIMER, DO NOT AFFECT MANDATORY LEGAL RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

Article 9. Applicable law

These General Terms and Conditions are governed by the laws of Ireland. The Customer agrees that the Irish Courts shall have jurisdiction to hear and determine any dispute (including non-contractual disputes or claims) arising from the interpretation of these terms.

Article 10. Copyright and Trademark Notices

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All other contents of this Website are ©2020 Hotels.com LP. All rights reserved. Hotels.com and the Hotels.com logo are trademarks or registered trademarks of Hotels.com, LP in the U.S. and/or other countries. All other trademarks are property of their respective owners. Hotels.com LP is not responsible for content on websites operated by parties other than Hotels.com LP.

Article 11. Final Provisions

If Company does not invoke one of the provisions of the General Terms and Conditions at any one moment, this must not be interpreted as a cession of the right to invoke it at a later date.

If any provision of these General Terms and Conditions (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed not to form part of this agreement with the Customer and the validity and enforceability of the other provisions shall not be affected.

Every instance of force majeure, including the interruption of means of communication or a strike by carriers, hoteliers or air traffic controllers, will lead to the suspension of the obligations in these General Terms and Conditions that are affected by the force majeure event and the party affected by the force majeure event shall not be liable as a result of the inability to meet such obligations.

These General Terms and Conditions come into force on 1 July 2020.

Any rights not expressly granted herein are reserved.